Good to know
Returns, Exchanges & Warranty
Here's exactly when you can return or exchange your Massima Milano device, when your 1-year warranty applies, and how to start the process.
Massima Milano is operated by KRIEGER GLOBAL SLU. We want you to buy with confidence, so this page covers both situations separately: a manufacturing fault (covered by warranty) and a change of mind (covered by our return window on unopened items).
The essentials
1-year warranty
Covers manufacturing or functional defects not caused by misuse — whether the box has been opened or not.
30-day return window
You have 30 days from delivery to request a return or exchange for a change of mind.
Sealed to return
The protective film must still be intact. Once removed, the device can only be returned under warranty.
Worldwide
EU customers can get a cash refund within 14 days. Every other request is resolved as store credit.
Covered by warranty
Every Massima Milano device is covered by a 1-year warranty against manufacturing or functional defects that were not caused by the customer. This applies whether or not the device has been opened or used.
If a covered fault is confirmed, we ship you a replacement at no extra cost. You are responsible for the cost of shipping the faulty unit back to us.
Change of mind
If you simply changed your mind, you can request a return or exchange within 30 days of delivery, as long as the protective film / seal is still intact and the device has not been used.
Once the seal has been broken, the device is no longer eligible for a change-of-mind return or exchange — only for a warranty claim if it shows a genuine defect.
Why the seal matters
Our electric styling tools come into direct contact with your hair and scalp. To make sure every device we ship out is genuinely new, we ask that the protective film stays untouched if you think you may want to return it.
This condition applies to returns and exchanges for a change of mind. It does not apply to warranty claims — a device with a genuine manufacturing defect is always covered, opened or not.
How your refund is issued
Cash within 14 days, credit up to 30
If you request your return within 14 days of delivery, your refund is issued in cash to your original payment method. If you request it between day 15 and day 30, it is issued as store credit instead. Requests after day 30 are no longer eligible.
Store credit within 30 days
Outside the European Union, approved returns within 30 days of delivery are resolved as store credit, redeemable at massimamilano.com. Store credit never expires.
How to start a return, exchange or warranty claim
- 1
Contact us first
Email support@massimamilano.com with your order number and the reason for your request. For a suspected defect, include a short video of the issue.
- 2
We confirm the details
Our team checks whether your request meets the conditions above and replies with our return address and next steps.
- 3
Ship it back
Return shipping is at the customer's cost in every case, including warranty claims. We recommend using a tracked service.
- 4
Inspection & resolution
Once we receive and inspect the item, we issue your refund, store credit, or replacement according to the terms above.
Need a hand?
Our team is here to help with any return, exchange, or warranty claim. Reach out and we'll take it from there.
support@massimamilano.comMassima Milano is a trading name of KRIEGER GLOBAL SLU, VAT B19401611. Items shipped back without prior contact, or that do not meet the conditions above, may be refused. This policy does not affect any statutory consumer right that cannot be limited by applicable law.
Nog vragen
Veelgestelde vragen
Kan ik mijn apparaat terugsturen nadat ik de beschermingsfolie heb geopend?
Zodra het beschermende zegel is verwijderd, komt het apparaat niet langer in aanmerking voor een retour of omwisseling vanwege gedachtenverandering — alleen voor een garantieclaim als het een echte fabricagefout vertoont.
Hoe lang heb ik om een ongeopend apparaat terug te sturen?
30 dagen vanaf levering. EU-klanten die binnen de eerste 14 dagen een aanvraag indienen, ontvangen een geldterugbetaling naar hun oorspronkelijke betalingsmethode; aanvragen tussen dag 15 en dag 30 (EU) of op elk moment binnen 30 dagen (rest van de wereld) worden als winkelkrediet verstrekt.
Mijn apparaat is beschadigd aangekomen — wat moet ik doen?
Stuur een e-mail naar support@massimamilano.com met uw ordernummer en een korte video waarin het probleem wordt getoond. Als het een bevestigd fabricagefout is, sturen we gratis een vervangend exemplaar — u betaalt alleen de kosten voor het terugsturen van het defecte apparaat naar ons.
Wie betaalt voor retourzending?
De klant betaalt in alle gevallen de verzendkosten voor retour, inclusief garantievervanging.
Heb ik toestemming nodig voordat ik iets terugstuuur?
Ja. Stuur altijd eerst een e-mail naar support@massimamilano.com — retourzendingen zonder voorafgaande contact kunnen worden geweigerd.
Dekt de garantie accidentele schade?
Nee. De 1-jaarsgarantie dekt alleen fabricage- of functionele gebreken. Vallen, misbruik, ongeautoriseerde reparaties en normale cosmetische slijtage vallen niet onder de garantie.
