Όροι Υπηρεσίας

These Terms of Service ("Terms") form a binding agreement between you ("you", "customer") and KRIEGER GLOBAL SLU, trading as Massima Milano ("we", "us", "Massima Milano"), governing your use of the website massimamilano.com and the purchase of any product or service offered through it. By browsing the site, creating an account or placing an order, you accept these Terms. If you do not accept them, please do not use the site.

These Terms should be read together with our Privacy Policy, Shipping Policy and Refund Policy. Together they form the complete legal framework of your relationship with Massima Milano.

1. Company

Massima Milano is a registered trading name of KRIEGER GLOBAL SLU, registered in the Mercantile Registry of Murcia, Section 8, sheet MU 114188, IRUS 1000430222440, with Spanish VAT number B19401611. Throughout the site, "we", "us" and "our" refer to Massima Milano as operated by KRIEGER GLOBAL SLU. Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

2. Eligibility & account

You must be at least 18 years of age and have legal capacity to enter contracts in your country of residence. You may purchase as a guest or by creating an account. If you create an account, you are responsible for the accuracy of the information you provide and for keeping your login credentials confidential. You agree to notify us immediately of any unauthorized use of your account. We may refuse, restrict or close an account at our reasonable discretion, particularly in cases of suspected fraud, abuse, or repeated policy breaches.

3. Products & descriptions

We make every reasonable effort to display product images, descriptions, specifications and prices accurately. Due to differences in monitor calibration, lighting and screen settings, colors and finishes may appear slightly different on your device than in real life. Product specifications (power output, temperature range, materials) are stated based on manufacturer testing. Minor variations within standard manufacturing tolerances are normal and do not constitute defects. We reserve the right to modify, discontinue or replace products, descriptions, prices and offers at any time without prior notice. Modifications do not affect orders already placed and confirmed.

4. Orders, pricing & payment

Placing an order. Each order you submit is an offer to purchase. The contract is formed only when we send you an order confirmation email and process payment successfully. We reserve the right to refuse or cancel any order, including for suspected fraudulent activity, pricing errors, product unavailability, or delivery restrictions.

Prices & currency. Prices are displayed in your local currency where available, including applicable VAT for EU destinations. For destinations outside the EU, prices are exclusive of import duties and taxes (see our Shipping Policy).

Pricing errors. If a price displayed on our website is obviously incorrect (typographical or system error), we may cancel the order even after confirmation. We will notify you immediately and offer either a full refund or the correct price.

Payment methods. We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay and other payment methods displayed at checkout. Payment is processed in real time through PCI-DSS compliant processors. We do not store full card details.

Invoicing. An electronic invoice is automatically issued for every order. For VAT-registered businesses requiring a corrected invoice with company VAT details, please contact support@massimamilano.com within 14 days of the order.

5. Shipping & delivery

Shipping rates, delivery times, available destinations and exclusions are detailed in our Shipping Policy, which forms an integral part of these Terms. Risk of loss and title to the products pass to you upon delivery to the carrier (Incoterms DAP — Delivered at Place). We remain responsible for arranging carriage and resolving lost or damaged shipments per the Shipping Policy.

6. Returns, refunds & warranty

Every Massima Milano device is covered by a 1-year manufacturer warranty against defects in materials and workmanship from the date of delivery, whether or not the device has been opened or used. Change-of-mind returns and exchanges are accepted within 30 days of delivery, provided the protective seal is intact and the device has not been used. EU customers requesting within 14 days receive a cash refund to their original payment method; later requests within the 30-day window, and all requests from outside the EU, are resolved as store credit. Full conditions, timelines and the return process are set out in our Refund Policy, which forms part of these Terms. Statutory rights under EU consumer protection law are not affected by these Terms.

7. Acceptable use of the site

You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use of, others. You may not:

• Attempt to access areas, systems or data not intended for you;
• Interfere with the operation, security or availability of the site;
• Use bots, scrapers or automated tools to extract data at scale;
• Place fraudulent or abusive orders, including using stolen payment credentials or fake addresses;
• Transmit malware, viruses, spam or illegal content;
• Engage in harassment or threatening behavior against our team, suppliers or other customers.

Violation may result in immediate suspension of your account, cancellation of pending orders, and where appropriate, referral to law enforcement.

8. Intellectual property

All content on the site — including the brand name "Massima Milano", logos, product names, designs, photographs, videos, copy, illustrations, code, layouts and the overall look and feel — is the exclusive property of KRIEGER GLOBAL SLU or its licensors, and is protected by international copyright, trademark and other intellectual property laws. You may not copy, reproduce, modify, distribute, sell, license, publicly display or create derivative works of any part of our content without our prior written permission, except for personal non-commercial browsing. Unauthorized commercial use of our brand assets may result in legal action.

9. Reviews & user-generated content

If you submit a product review, photo, video, social media post or other content related to Massima Milano:

• You confirm you are the author and have the right to share the content;
• You grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, display and adapt your content for marketing, customer education and brand-building purposes;
• You agree your content will be honest, lawful, free of offensive language and will not infringe third-party rights;
• We may moderate, edit or refuse to publish content that does not meet our community guidelines.

10. Electrical safety & disclaimers

Massima Milano devices are electrical hair styling appliances, not medical devices. Always read and follow the instructions included with your device before first use. In particular: only use with a compatible power supply, never use near water or with wet hands, do not use if the cord, plug or housing is damaged, unplug when not in use, and allow the device to cool before storing it. Results vary from person to person depending on hair type and how consistently the device is used. The website and its content are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all express and implied warranties, including merchantability, fitness for a particular purpose and non-infringement — except where such disclaimer is prohibited by mandatory consumer protection law, and except for the manufacturer warranty described in section 6.

11. Limitation of liability

To the maximum extent permitted by applicable law:

• Our total liability arising out of or in connection with any order is limited to the amount you paid for that order.
• We are not liable for indirect, incidental, consequential, special or punitive damages, including loss of profits, business, data or opportunity.
• Nothing in these Terms excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be limited by law.
• Statutory consumer rights — including those granted by EU Directive 2011/83/EU — are not affected by these limitations.

12. Indemnification

You agree to defend, indemnify and hold harmless KRIEGER GLOBAL SLU, its directors, employees and agents from any claim, loss, damage, liability or expense (including reasonable legal fees) arising out of (a) your breach of these Terms; (b) your misuse of our products or services; (c) your violation of any law or third-party rights; (d) any content you submit through our site.

13. Suspension & termination

We may suspend or terminate your access to the website or your account at our reasonable discretion, with or without notice, if you breach these Terms, if we detect fraudulent activity or abuse of our refund policy, if we are required to do so by law, or if continuing to do business with you would expose Massima Milano, its team or other customers to material risk. Termination does not affect rights and obligations accrued before the termination date.

14. Governing law & dispute resolution

These Terms are governed by the laws of Spain, without regard to its conflict-of-law principles. Mandatory consumer protection rules of your country of residence — to the extent they grant you greater protection — continue to apply. If a dispute arises, we encourage you to contact us first at support@massimamilano.com. If no agreement is reached, EU consumers may use the European Commission's Online Dispute Resolution platform. Alternatively, disputes may be brought before the competent courts of Murcia, Spain, or the courts of the consumer's country of residence, at the consumer's option.

15. Changes to these terms

We may update these Terms from time to time to reflect changes in our services, technology, applicable law, or commercial practice. Substantive changes will be announced on the website at least 14 days before they take effect, and where reasonable, by email to registered users. Orders placed before the change takes effect remain governed by the Terms in force at the time of order.

16. Contact

KRIEGER GLOBAL SLU, trading as Massima Milano
Email: support@massimamilano.com
Registered office: C/Pedánea Mariluz Cerezo Teruel 12, 30107 Guadalupe, Murcia, Spain
VAT: B19401611
Last updated: July 2026.