Good to know
Returns, Exchanges & Warranty
Here's exactly when you can return or exchange your Massima Milano device, when your 1-year warranty applies, and how to start the process.
Massima Milano is operated by KRIEGER GLOBAL SLU. We want you to buy with confidence, so this page covers both situations separately: a manufacturing fault (covered by warranty) and a change of mind (covered by our return window on unopened items).
The essentials
1-year warranty
Covers manufacturing or functional defects not caused by misuse — whether the box has been opened or not.
30-day return window
You have 30 days from delivery to request a return or exchange for a change of mind.
Sealed to return
The protective film must still be intact. Once removed, the device can only be returned under warranty.
Worldwide
EU customers can get a cash refund within 14 days. Every other request is resolved as store credit.
Covered by warranty
Every Massima Milano device is covered by a 1-year warranty against manufacturing or functional defects that were not caused by the customer. This applies whether or not the device has been opened or used.
If a covered fault is confirmed, we ship you a replacement at no extra cost. You are responsible for the cost of shipping the faulty unit back to us.
Change of mind
If you simply changed your mind, you can request a return or exchange within 30 days of delivery, as long as the protective film / seal is still intact and the device has not been used.
Once the seal has been broken, the device is no longer eligible for a change-of-mind return or exchange — only for a warranty claim if it shows a genuine defect.
Why the seal matters
Our electric styling tools come into direct contact with your hair and scalp. To make sure every device we ship out is genuinely new, we ask that the protective film stays untouched if you think you may want to return it.
This condition applies to returns and exchanges for a change of mind. It does not apply to warranty claims — a device with a genuine manufacturing defect is always covered, opened or not.
How your refund is issued
Cash within 14 days, credit up to 30
If you request your return within 14 days of delivery, your refund is issued in cash to your original payment method. If you request it between day 15 and day 30, it is issued as store credit instead. Requests after day 30 are no longer eligible.
Store credit within 30 days
Outside the European Union, approved returns within 30 days of delivery are resolved as store credit, redeemable at massimamilano.com. Store credit never expires.
How to start a return, exchange or warranty claim
- 1
Contact us first
Email support@massimamilano.com with your order number and the reason for your request. For a suspected defect, include a short video of the issue.
- 2
We confirm the details
Our team checks whether your request meets the conditions above and replies with our return address and next steps.
- 3
Ship it back
Return shipping is at the customer's cost in every case, including warranty claims. We recommend using a tracked service.
- 4
Inspection & resolution
Once we receive and inspect the item, we issue your refund, store credit, or replacement according to the terms above.
Need a hand?
Our team is here to help with any return, exchange, or warranty claim. Reach out and we'll take it from there.
support@massimamilano.comMassima Milano is a trading name of KRIEGER GLOBAL SLU, VAT B19401611. Items shipped back without prior contact, or that do not meet the conditions above, may be refused. This policy does not affect any statutory consumer right that cannot be limited by applicable law.
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자주 묻는 질문
보호 필름을 제거한 후 기기를 반품할 수 있나요?
보호 필름을 제거한 후에는 기기가 더 이상 마음이 바뀐 경우의 반품이나 교환 대상이 아닙니다 — 실제 제조 결함이 있는 경우에만 보증 청구 대상입니다.
개봉하지 않은 장치를 반품할 수 있는 기간은 얼마나 되나요?
배송 후 30일 이내. EU 고객이 처음 14일 이내에 요청하면 원래 결제 방법으로 환불을 받습니다. 15일차부터 30일차(EU) 또는 30일 내 언제든지(나머지 지역)의 요청은 스토어 크레딧으로 발급됩니다.
장치가 결함 상태로 도착했어요. 어떻게 해야 하나요?
support@massimamilano.com으로 주문 번호와 문제를 보여주는 짧은 영상을 포함한 이메일을 보내세요. 제조 결함이 확인되면 무료로 교체 기기를 배송해드립니다. 불량 제품을 저희에게 반송하는 비용만 고객님이 부담하시면 됩니다.
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고객은 보증 교체를 포함한 모든 경우에 반품 배송비를 부담합니다.
무언가를 반품하기 전에 허락이 필요한가요?
네. 항상 먼저 support@massimamilano.com으로 문의하세요. 사전 연락 없이 보낸 반품은 거부될 수 있습니다.
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아니오. 1년 보증은 제조 또는 기능 결함만 보장합니다. 낙하, 오용, 무단 수리 및 일반적인 외관상 손상은 보장되지 않습니다.
